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Role Description:

The Business Analyst will be working within the Risk Management division to provide an understanding of the regulatory environment and how the risks of the products and services offered are viewed by the Second Line of Defense and regulators. This person will be facilitating Business Line awareness of and adherence to risk frameworks, policies, and standards and issue validation while continuously monitoring all sources of risk existing within the Business Line and externally. The ideal person can understand where operational, strategic, reputational, compliance, and model risks exist in the Business Line and continually assess and improve controls to mitigate those risks.

The Business Analyst will be working within the Risk Management division to provide an understanding of the regulatory environment and how the risks of the products and services offered are viewed by the Second Line of Defense and regulators. This person will be facilitating Business Line awareness of and adherence to risk frameworks, policies, and standards and issue validation while continuously monitoring all sources of risk existing within the Business Line and externally. The ideal person can understand where operational, strategic, reputational, compliance, and model risks exist in the Business Line and continually assess and improve controls to mitigate those risks.

Job Duties:

·        Drive Risk Culture throughout organization ensuring awareness in the Business Line of risk frameworks, policies and standards while working with team members and key stakeholders to develop appropriate metrics and deliver relevant and accurate data.

·        Work with internal teams to gain an in-depth understanding of existing risks, causes, severity rating, controls and remediation.

·        Facilitate training for Business Lines to provide awareness of risk frameworks, policies, programs, processes, issue validation, etc., reporting and escalating exceptions to Business Line corrective actions.

·        Continuously monitor all sources of risk existing within the Business Line and externally while engaging in research, peer networking, and experience to anticipate critical risk issues impacting the Business Line.

·        Understand where operational, strategic, reputational, compliance, and model risks exist in the Business Line and continually assess and improve controls to mitigate those risks.

·        Monitor risk profile to maintain tolerance within Risk Appetite.

·        Draft and execute test procedures to assess operating effectiveness of controls.

·        Obtain, examine and analyze records from various systems, reports, operating practices, and documentation for compliance with bank policies, regulatory compliance and adherence to appropriate procedures by communicating with Business partners across the Bank.

·        Ensure proper utilization of bank policies and line of business procedures.

·        Performs control evaluations (both control design and control performance assessments) through collaboration with various stakeholders while influencing parties towards strategic goals.

Education & Requirements:

·        Bachelor’s Degree is required

·        Strong oral and written communication skills (English and Spanish) and the ability to summarize and present complex information and issues succinctly for the required target audience is a must

·        2+ years’ in IT Risk Management, Internal Controls, IT Auditing is required

·        Previous experience testing controls ensuring compliance with Regulations, Corporate Standards, and Corporate Policy within automated environments

·        Demonstrated experience supporting and/or leading risk projects across multiple business lines offering a wide variety of financial services products and services

·        Must have banking experience (retail banking and risk management)

Plus:

·        Previous experience within IT Audits is a plus

Summary

• This role holds a leadership role within the corporation. The VP role is not only responsible for own success but has increased responsibility for the success of the sales and recruitment team. The successful executive will have mastered the art of filtering and captivating the interest in a proactive matter within company followers, business leads and push the interests of all job seekers. Provide constant executive leadership for the recruitment and sales teams to apply the best practices and standards capitalizing in all manners legally and ethically possible.
• This role acts as a trusted executive for The Cervantes Group Sales Operations and Global IT Recruitment functions including managing all aspects of Talent Acquisition (management). This role reports to the Managing Partner, and works in partnership with multiple Executive leaders, Senior Leaders, as well as Customer Relationships strategic goals to define needs, co-create talent solutions and provide business input to the development of global people strategies.
• The role is accountable for providing strategic advice and counsel to the business leaders on a range of matters including talent retention and development, talent acquisition and initiatives.

RESPONSIBILITIES

• Manage, lead, coach, and mentor a team of IT Recruiters globally to identify market and team-specific opportunities to accelerate revenue growth and improve sales efficiency.
• Proactively assess and recommended actions for Business Development leadership to optimize performance: including account segmentation, KPIs, processes and/or tools
• Collaborate cross-functionally (with Finance, Marketing, Product, Service teams) to ensure execution of market-specific revenue growth plans.
• Automate, simplify, and streamline recruitment workflow, non-sales time & improve productivity.
• Guide development of insights for business reviews & annual planning processes
• Strategy Development: Collaborate with stakeholders across the company (Sales, recruiting, marketing, finance & operations) in development of business and services solution strategies, translate business and strategy into an opportunity that can drive significant new businesses.
• Lead activities for international market information gathering, establishing CERVANTES conceptual approach, identifying potential market growth & acquisition strategy.
• Build relationships with senior business leaders to offer thought leadership on organizational and people-related strategy and execution.
• Solve problems and get to the root cause of any issue, no matter how complex. Design and quickly implement solutions that cut across multiple disciplines, even those beyond people and organizational solutions.
• Provide expertise in the following areas: career planning, performance management, coaching, data analysis, compensation and rewards, employee relations, learning and development, recognition programs, and strategic development.
• Identify and surface trends in both qualitative and quantitative data to help improve organizational health, understand when data will assist in making smart, informed decisions. Interpret complex analyses and tie back to business priorities.

Essential functions:

• Responsible for working with the Sales & Exec Leadership to help drive compliance with “Grupo C‘s” Coverage Strategy, Territory Management, and PANZATouch™.
• Directly responsible for analyzing, creating, and maintaining analyzing reports that help Business Unit leadership meet their sales initiatives as it relates to corporate go-to-market strategy.
• Utilize and manage internal CRM database entitled PANZATouch™, and online resume posting services such as: Panza™, Indeed, Glassdoor, LinkedIn, Monster and/or CareerBuilder.
• Directly responsible for analyzing and maintaining PANZATouch™ data integrity, engaging Business Leaders as needed to provide business intelligence and reporting efforts.
• Identifies opportunities to change/modify recruiter coverage to align to TCG and C3 Coverage Strategy and proactively works with Sales Leadership to execute changes.
• Responsible for working with Sales Leadership to determine content, format, and frequency of reporting not available through standard dashboards and reports.
• Responsible for working with multiple data sources and lines of business such as CRM, Third Party Market share data and the Field to gather data.
• Responsible for compiling data from the various sources, analyzing it and presenting it in a format that is easily understood by Field Sales Leaders.
• Responsible for evaluating existing reporting processes to improve consistency, efficiency and effectiveness and enforcing compliance. The SSA will prepare and recommend disciplinary action to be executed by direct report responsible.
• Works on customer analysis reporting initiatives, and performs other similar duties as assigned.
• Responsible for maintaining inventory of marketing supplies.
• Post job descriptions and requirements on job posting sites and social media, such as LinkedIn, Facebook, and Twitter, to increase visibility, broaden candidate pools, and receive more traffic.
• Contact candidates whose skillsets match current or recurrent openings by means of initial phone screenings and ultimately scheduling either an in-person interview or via video chats.
• Coordinate on-site interviews between candidates with recruitment team members.
• Convert qualified candidate's resume into English format with most updated employment history towards position with an emphasis on requested skills before presenting to Director.
• Perform reference checks of candidates by contacting previous supervisors and/or coworkers.

Competencies/Skills:

• Must be a positive, highly motivated, person that loves to work hard with a “Helping mindset”.
• Must be a “people person”, someone who likes being around other people and have “Mojo”.

QUALIFICATIONS

• BS Degree
• At least 10-15 years of experience as an HR Business Partner, Sales, Recruitment preferably in a global, dynamic fast-growing technology/software business
• Ability to establish solid relationships with all levels of an organization, strong influence, and negotiation skills.
• Comfortable working in an environment which demands strong deliverables along with the ability to identify problems and drive appropriate resolutions.
• Demonstrated knowledge of applicable global laws and regulations related to HR and general business practices.
• Able to create, analyze, report, and manipulate data as it relates to sales and recruitment metrics, leads, etc.
• Must possess excellent leadership, problem solving, project management, communication, listening and presentation skills.
• Self-directed and highly self- motivated
• Proven track record of driving results

Work environment:

The physical environment requires the employee to work inside with the possibility of occasional domestic or international travel. May be requested to work long hours, overtime, holidays and/or weekends for special projects or activities.

Performance Metrics: to be determined depending on market and volume.

Note: It is the policy of C3 and The Cervantes Group to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.

The System Engineer will be responsible for assessing systems, determining problems, providing solutions to issues that arise, designing systems, upgrading systems, maintaining systems and brainstorming possible improvements that can be made to a system in the future. This person will install, design, configure, test, support, and repair systems and tools either at client sites or remotely. The ideal person can ensure the capacity and availability obligations of corporate computing systems are met. This includes gathering and analyzing data in support of systems management, maintenance, and performance. Deliver mission critical infrastructure and ensuring the highest levels of availability, performance and security.

The System Engineer will be responsible for assessing systems, determining problems, providing solutions to issues that arise, designing systems, upgrading systems, maintaining systems and brainstorming possible improvements that can be made to a system in the future. This person will install, design, configure, test, support, and repair systems and tools either at client sites or remotely. The ideal person can ensure the capacity and availability obligations of corporate computing systems are met. This includes gathering and analyzing data in support of systems management, maintenance, and performance. Deliver mission critical infrastructure and ensuring the highest levels of availability, performance and security.

Responsibilities:

·        Install, configure, test and maintain operating systems, application SW and system management tools to ensure the highest levels of systems and infrastructure availability.

·        Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes.

·        Maintain security, backup, and redundancy strategies and write custom scripts to increase system efficiency and lower the human intervention time on any tasks.

·        Install and configure operating systems, software, and hardware components, and leverage IT staff for routine tasks by clearly documenting design, maintenance, and support procedures.

·        Collaborate with clients, vendors, management and information technology (IT) staff during the creation and maintenance of systems.

·        Create control features to ensure systems effectively meet the organization’s quality standards.

·        Identify potential issues and implement solutions proactively

·        Recommend in key process improvements as they relate to the IT Operations environment to design, install, support, and repair technological tools and equipment (remote/on-site).

·        Define and perform server backups and recovery procedures.

·        Plan and implement software upgrades, maintenance fixes, and vendor-supplied patches.

·        Monitor and test systems’ performance and provide performance statistics and reports.

·        Develop maintenance schedules for network and systems equipment including system updates and upgrades while coordinating deployment of software updates into production environments.

·        Execute and monitor scheduled production related tasks in the system(s) and resolve any questions or issues as needed to ensure accurate and timely results.

Requirements:

·        Bachelor’s degree or Certification Linux Administration is required

·        5-6+ years’ experience installing, configuring and troubleshooting Windows and/or UNIX based environments

·        Experience in enterprise backup and recovery procedures, system performance-monitoring tools, virtualization, HTTP traffic, content delivery

·        Must have proven success in cloud computing (Microsoft Azure)

·        Experience in virtual environments (VMware)

·        Ability to manage Veeam/Zertos backup tools and ITSM solutions

·        Solid networking knowledge (OSI network layers, TCP/IP)

Plus:

·        MCSA or MCSE, ITIL Foundations v4 certifications are preferred

·        Experience with performance tuning/monitoring tools (SCOM, Solarwinds, Spectrum, Dynatrace).

The System Administrator will design, install, support, and repair technological tools and equipment either at client sites or remotely. The ideal person can ensure the capacity and availability obligations of corporate computing systems are met. This includes gathering and analyzing data in support of systems management, maintenance, and performance. Monitors system and Windows Server/VMware performance and installs new software releases and system upgrades. Evaluates and installs patches while resolving computing systems related problems and performing systems backup and recovery.

Responsibilities:

·        Participate in key process improvements as they relate to the IT Operations environment to design, install, support, and repair technological tools and equipment (remote/on-site).

·        Collaborate with server administration, network security, business application, and database administration groups to ensure availability of corporate systems to meet business demands.

·        Check help desk database for entries on IT Operations issues; prioritize and respond to help desk tickets as appropriate in addition to serving as cornerstone for escalating IT Operation issues.

·        Define and perform server backups and recovery procedures.

·        Plan and implement software upgrades, maintenance fixes, and vendor-supplied patches.

·        Monitor and test systems’ performance and provide performance statistics and reports.

·        Ensure that scheduled jobs are executed as defined and perform manual job execution as needed.

·        Analyze day-to-day functions and processes of server and database resources to ensure they are performing within predetermined guidelines, limits, and specifications.

·        Prepare and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in production systems across the organization.

·        Recommend and execute modifications to systems environment in order to improve efficiency, reliability, and performance.

·        Develop maintenance schedules for network and systems equipment including system updates and upgrades while coordinating deployment of software updates into production environments.

·        Execute and monitor scheduled production related tasks in the system(s) and resolve any questions or issues as needed to ensure accurate and timely results.

Requirements:

·        Bachelor’s degree or Certification Linux Administration is required

·        3+ years’ experience administering, supporting and backing up Windows Server 2012 and above

·        Experience in enterprise backup and recovery procedures, system performance-monitoring tools, virtualization, HTTP traffic, content delivery

·        Experience in virtual environments (VMware)

·        Experience in Veeam/Zertos backup tools and ITSM solutions

Plus:

·        MCSA or MCSE, ITIL Foundations v4 certifications are preferred

·        Experience in cloud computing (Microsoft Azure) is highly desired

·        Experience with performance tuning/monitoring tools (SCOM, Solarwinds, Spectrum, Dynatrace).

This Full Stack Programmer Analyst role will analyze and develop business requirements, define, and implement business solution specifications, as well as the definition and execution unit tests that contribute to the achievement of organizational goals with an emphasis on the quality of deliverables. Will work together with technical leaders in defining solutions according to established standards and IS&T strategies. Support and/or solve problems in production as a developer or systems or business analyst. Wear many hats!

The Jira Administrator will be helping to implement Jira-to-Jira integration needs and provide ongoing Jira changes within Jira to Cloud and Confluence to Cloud migrations. This person will be installing new software releases and system upgrades, evaluating and installing patches, and resolving software related problems. Perform system backups and recovery while maintaining data files and monitoring system configuration to ensure data integrity. Support, troubleshoot and resolve incidents within operating systems, servers, networks, system security, hardware and other software applications and create system documentation, including configurations and backup procedures.

The Cloud Engineer is responsible for leading the designing, deploying, and maintenance of cloud-based systems and infrastructure within a specific cloud platform (e.g., AWS, Azure, Google Cloud). This role focuses on building and optimizing the technical foundation that supports applications, services, and data in the cloud environment in addition to implementing IaC tools for deployments.