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The Cervantes Group MX

Client Delivery Advisor | Global Solutions

April 30th, 2024
Boston
Full-time

We are looking for a highly customer-centric individual with excellent sales, business development and relationship management skills who enjoys working through challenges and Agile environments. As a Client Delivery Advisor you will be responsible for creating and nurturing partnerships and relationships with candidates, our consultants and customers. The Client Delivery Advisor reports directly to the Director of Global Accounts and primary responsibilities include identifying, interviewing and closing the hiring of qualified candidates with our clients, for positions within a wide range of consultancy services we are providing. The ideal person would have experience fulfilling Recruiting and/or Business Development roles within technology consulting and turnkey solutions (managed/professional services). 


The Cervantes Group

Solutions Architect

February 4th, 2024
Boston
Full-time

The Solutions Architect will drive operational strategies and plans for Digital business unit and will be managing strategic Commercial Banking Architecture platforms, apps, and systems. This person will communicate with Sr. leadership influencing business decision making and ensure compliance with the organization's technology standards. Work with internal business groups on implementation opportunities, challenges, and requirements of various applications. The ideal person for this role can participate in planning, technical design & blueprinting, roadmapping, and stakeholder management within ePMO and Enterprise Architectural settings for innovative digital solution development.


C3 S.A. Inc

Data Migration Engineer

February 4th, 2024
Remote
Full-time

The Data Migration Engineer manages migration of large-scale and complex data systems from one source system to another. Responsible for analyzing data to be migrated, transforming data according to customer requirements, and ensuring the integrity of the data. This person will formulate data migration plans and strategies and provide expert knowledge to internal integration engineers and external customers. This person regularly meets with internal and external stakeholders to assess data migration needs, evaluate existing systems, document data migration requirements, and implement appropriate data migration solutions. Coordinates and reviews work with other engineers, tests and approves deliverables prior to deployment.


The Cervantes Group

Cloud SysOps Administrator

February 4th, 2024
Remote
Full-time

The Cloud SysOps Administrator will ensure smooth execution of deployments in Production through pipelines and Atlassian Tools within the AWS cloud environment. This person will primarily be focused on ensuring releases are in place and without any incident involved and provide production support when necessary. Work with SRE and Observability Engineering to provide and analyze historical data to mitigate potential future incidents and identify users for active monitoring of problem resolution processes.


The Cervantes Group

C# Developer

February 4th, 2024
Boston
Full-time

The C# Developer works in conjunction with application and technology teams with specific focus on a migration of code. This position works closely with Integration Architects to design and estimate work and is responsible for the development, testing, delivery and support of Integration solutions. The projects that this position works on will involve understanding, analysis, system designing, planning, execution, testing, and implementation by coordinating with client, project team and management. The ideal person will be able to communicate project status and strategy clearly and concisely to upper management and project leadership.  


The Cervantes Group

Digital Technical Lead

February 4th, 2024
Remote
Other

The Senior Digital Technical Lead will play a pivotal role in collaborating with the Product Manager to envision and deliver cutting-edge customer experiences across various digital domains - Customer Onboarding, Customer & Account Servicing, Payments, or Security for a large digital transformation. This highly technical role is responsible for understanding, influencing and enabling the business strategy by deploying the relevant digital technologies. The role is accountable to the Sr. Tech Lead of their Digital workstream, with specific focus on Mobile and Online capabilities across Sales and Service. Delivering and maintaining capabilities to enhance customer experience and satisfaction is key. This role demands a proactive, results-oriented individual with a strong technical background and exceptional leadership and communication skills to drive the success of the Digital Transformation initiatives.


The Cervantes Group

JIRA Adminsitrator

February 4th, 2024
Remote
Full-time

As a JIRA Administrator, you will be supporting and setting up CI/CD pipelines within JIRA instances and administrating JIRA environments such as workflows, security schemes, custom fields, dashboards and reports configurations, among others. This person will be collaborating with cross-functional teams to gather technical/business requirements in addition to interacting with JIRA host partners. Create, maintain and support dashboards and advanced filters for end user reporting capabilities. The ideal person has experience in on-premises to cloud migrations and can understand cloud concepts (Azure, AWS, GPC).


The Cervantes Group

Sr. Application Support Engineer

February 2nd, 2024
Boston
Full-time

The Sr. Application Support Analyst will oversee, develop, drive and assist with aspects within the execution of the assigned projects within CRM & Marketing area through all project phases (e.g., project planning, execution, communication and issues/risk mitigation). This person will serve as the “owner” of IT and SW development side of technology projects (plan, requirements document, oversees testing, deployment/implementation, production). The ideal person can manage client expectations and ensures project delivery in conformance with company software development life cycle (SDLC) methodologies and must have excellent communication skills in both English/Spanish.


The Cervantes Group MX

Client Delivery Team Lead | Global Solutions

January 5th, 2024
Mexico City
Full-time

We are looking for a highly customer-centric individual with excellent sales, business development and relationship management skills who enjoys working through challenges and Agile environments. As a Client Delivery Team Lead you will be responsible for creating and nurturing partnerships and relationships with candidates, our consultants and global enterprise customers. The Client Delivery Team Lead reports directly to the Top Management Team of Global Operations and primary responsibilities include identifying, interviewing, and closing the hiring of qualified candidates with our clients, for positions within a wide range of consultancy services we are providing. The ideal person will be able to qualify technology openings and opportunities, identify talent, and help support executive level account management when needed within technology consulting and turnkey solutions (managed services) models.

The Cervantes Group

IT Cloud Security Analyst

January 4th, 2024
Puerto Rico
Full-time

Responsible for implementing, managing, and monitoring security environments such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS) to manage cloud processes. Accountable for monitoring the

security of the cloud services to ensure the appropriate use of the cloud and, at the same time, ensure controls are in place, risks are mitigated, and vulnerabilities are fixed.

The Cervantes Group

Workforce Management Director

January 4th, 2024
Puerto Rico
Full-time

Principal liaison on the capacity planning efforts for the company call centers, managing successful business performance through improving decisions that have a direct impact on the operational and outcomes, while leading the quality strategy of the call centers. Responsible for the forecasting and stewarding of workforce requirements, business analytics, and strategic partnership with any delegated vendor that supports the operation. Accountable for ensuring that the call center’s operations are in line with the company’s quality standards, developing and maintaining internal support, and creating and overseeing the strategies to improve KPIs. Prepares and presents executive reports that reflect the internal call center team and support unit’s performance, giving visibility to the management.

The Cervantes Group

Workforce Manager

January 4th, 2024
Puerto Rico
Full-time

Responsible for monitoring the activities and processes related to the connections and services provided in the operation of the Call Centers. Responsible for the operation of the Workforce unit, ensuring that service standards and quality parameters established by the department, regulatory agencies, and contractual agreements are met.