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Software Architect (Docker/Slurm)
Software Architect (Docker/Slurm(Simple Linux Utility for Resources Management), Service where a specialized technical profile is required to carry out the installation, configuration, and maintenance of a computing infrastructure with 4 NVIDIA L40s GPUs. This infrastructure must be based on Docker for container management, Slurm as a job and resource queue manager, enabling vGPU technology on GPUs, and the use of monitoring tools such as Prometheus, cAdvisor, DCGM Exporter and Grafana. Additionally, the possible integration and management of MIG(Multi-Instance GPU) should be taken into account if required.
Human Resources Manager
- Manage HR department, which includes recruitment, metrics, career pathing and talent acquisition of job applicants for two hotels and an administrative office in Tamarindo.
- Assist with employee relations and performance management and provide office management support.
- Develop and monitor overall HR strategies, systems, and procedures across the organization to support current and future business needs.
- Provide support and professional guidance to management and employees with everyday matters or questions.
- Monitor trends in compensation and benefits to ensure the organization attracts and retains top talent.
- Create and monitor accurate and timely payroll/time off records for payroll processing.
- Conduct and facilitate employee disciplinary meetings, terminations, and investigations. Maintain compliance with federal, state, and local employment laws and regulations.
- Prepare and execute employment contracts, additions to contracts, employment, and dismissal of employees of the company.
- Maintain accurate and timely database for each employee.
- Create employment verification or other employment related documents as required by local law.
- Create employment files and maintain accurate and timely record keeping of all employment related documentation as required by local laws.
- Create job descriptions and assist with internal company procedures.
- Other job responsibilities as required by management.
Cybersecurity Architect
Cybersecurity Architect (mid-level) , Looking for a qualified Cybersecurity Architect to join the team in Madrid, with at least five (5) years of experience. This hybrid role, combining face-to-face and telecommuting work, to join the cybersecurity architecture team. It requires a holistic approach to cybersecurity to participate in various client consulting cybersecurity projects. The profile will be in the corporate area of the group, so English is a huge PLUS for the performance of work, and global collaboration with other areas of the company.
Primary Duties & Responsibilities:
- Risk management associated with new projects and initiatives of the company.
- Continuous improvement of controls, services and technologies implemented in the area.
- Design and develop robust and scalable cybersecurity architectures.
- Lead identity protection projects and the development of secure code.
- Technical implementation of cybersecurity measures and controls, following the policies and best practices dictated in the area.
- Project management following Agile and PMO methodologies.
- Support and ensure excellence in project and implementation management, as well as in the management of different cybersecurity services.
- Create architecture documentation, manuals, and guidelines to support cybersecurity projects, services, and initiatives.
- Train internal personnel and services on cyber tasks as needed.
- Ensure and promote cybersecurity culture in the company.
- Keep updated with the latest trends and threats in cybersecurity to ensure the continuous protection of the company.
Education & Requirements:
- Demonstrable experience at least five years in Cybersecurity, project, and service management (overall).
- Global vision of security and technological risk from a functional point of view, as well as from a technological point of view.
- General security knowledge at the level of communications, identity management, authentication, authorization, and cryptography.
- General knowledge of secure software development lifecycle and identity protection technologies/processes (IGA/IAM/PAM/ITDR).
- Knowledge in Cyber Intelligence, Monitoring, Detection, and Incident Response Cybersecurity services.
- Knowledge in information cybersecurity standards and methodologies ISO 27001 / IEC 62443 / OWASP / MITRE ATT&CK...
- Project management with agile methodologies and PMP.
- Autonomy, ability to work under minimum supervision. High sense of responsibility and operational excellence.
- Highly valued professional security certifications widely recognized in the industry (CISM / CISSP / GSEC) and Cloud Security are a huge PLUS.
- Intermediate or advanced level of English
Sr. IT Operations & Cybersecurity Specialist
Duties:
- Oversee IT services, including applications, network identity & access management, end-user devices
- Provide IT support to end users and manage infrastructure such as networks, VDI (Virtual Desktop Infrastructure), Azure, meeting room tech, Wi-Fi, and MFPs, with laptops and mobile phones.
- Lead and support business continuity and disaster recovery planning for Corporate-IT BC/DRP.
- Manage asset inventory along with corporate IT systems such as email, collaboration tools, end-user applications (all non-engineering applications), ITSM (Information Technology Service Management), end-user productivity apps for IT environment and change management processes.
- Implement and oversee access management and IAM solutions for secure user access across all apps
- Automate IT operations to improve efficiency and reduce manual intervention.
- Develop processes to improve end-user technology adoption and ensure endpoint security.
- Plan and execute patch management, system rollouts, updates, and cybersecurity incident response.
- Assist on monitoring and aligning technology budgets, participate in vendor negotiations, assure cost optimizations, and execute expense allocation.
- Oversee employee onboarding/offboarding and manage third-party vendor risks and performance.
- Evaluate third-party vendor risks and monitor vendor performance ensuring compliance & security.
Competencies:
- Understanding of Agile methodologies, specifically SCRUM and/or SAFe.
- Excellent relationship-building and communication skills.
- Experience with IDP solutions such as SAML and OAuth are a plus
- Proficiency in managing Okta for enterprise identity and access management (or similar tool).
Minimum Requirements:
- Bachelor's degree in a computer-related field such as Computer Science, Information Systems, Computer Engineering or Software Engineering.
- 5+ years' experience in IT operations, system administration, and cyber-related field.
- Fully bilingual: English & Spanish
- Candidate must be based in-office five days a week in San Juan, Puerto Rico
Network Engineer, Datacenters
The Network Engineer will be responsible for building, operating, and maintaining network devices installed in Washington DC while supporting related activities with a datacenter migration project. The ideal person will be able to configure routing protocols, provide network information, configuring ports, VLAN, extensions, etc., to support a datacenter migration.
Fraud Analyst
The Fraud Risk Prevention Analyst is responsible for analyzing fraud alerts and detecting fraud trends and patterns across payment channels to mitigate fraud through preventive actions. The role monitors several real-time queues and assesses high-risk transactions to reduce losses and minimize risk by identifying potential fraud.
Principal Duties & Responsibilities
- Using various tools, reviews fraud detection system-generated alerts to identify fraudulent activity related to digital banking platforms and payment transactions such as Checks, ACH, and Wire transactions or other account activity. Determines action required based on established procedures to protect the Bank’s and client’s assets.
- Takes decisive action in alert disposition and clearly documents action(s) taken in a timely manner as per established SLA (service level agreement)
- Maintains accurate audit trail reporting of alert activity and resolution
- Initiates investigation cases on confirmed fraud events, supporting further investigation
- Communicate effectively with customer service and customers through various forms of communication and assist analysts with customer escalations
- Focus on improving overall operational effectiveness by helping manage queue volumes
- Collaborate with team to discuss new and emerging fraud trends
- Supports internal bank employees on fraud related events
- Identifies areas of opportunity within scope of responsibility for increased and timely fraud detection, new fraud parameters and process improvements
- Prepare monthly reports on alert effectiveness and statistics
- Develops new procedures, and updates to existing procedures as needed to ensure all activities related to Monitoring and Detection are up to date.
- Remains current on national and world fraud trends to incorporate into daily activities as appropriate. This includes industry trends related to digital payment fraud.
Qualifications
- 5-7 years of experience in the Banking/Financial industry with a focus on Digital Payment Operations and 3 years of direct experience in a fraud detection role.
- Experience with Verafin Tool or other fraud detection Behavior Analytics tool highly preferred.
- Requires skills in fact-finding, analysis, problem-solving and decision making.
- Strong knowledge of Banking Regulations.
- Experience with the prevention and detection tools using case management /alert system.
- Proficiency and advance computer skills including but not limited to proficiency in Microsoft Office (Word, Excel, Power Point, Access, etc.).
- Strong analytical skills in order to detect and identify weaknesses in the bank’s systems and the ability to identify the root cause of the weakness.
- Fully bilingual: English & Spanish
- Candidate must be based in Puerto Rico
Education
- Bachelor's Degree in Business Administration or equivalent proven experience.
Operations Analyst
This role is responsible for executing a range of banking operational tasks, including processing manual wire and ACH transfers, creating and managing platform users in cash management systems, validating corporate documentation, and ensuring compliance with internal and regulatory requirements. The role requires strong attention to detail, effective communication skills, and a proactive approach to resolving operational issues. This role acts as a liaison between the bank and its corporate and commercial clients, ensuring a high standard of service delivery.
Manual Wire and ACH Processing
- Execute Manual Transfers: Accurately process outgoing and incoming wire transfers and ACH transactions manually through the core banking system, ensuring all necessary approvals are obtained and compliance checks are completed.
- Error Resolution: Investigate and resolve discrepancies in wire or ACH transactions, coordinating with internal teams and clients as needed.
- Documentation: Maintain comprehensive records of each transaction, noting any issues, resolutions, and adjustments.
Platform User Management
- User Creation: Create, modify, and delete user profiles in cash management platforms and Core Systems, ensuring appropriate access levels and permissions.
- Access Control: User access, ensure compliance with bank policies and regulatory standards.
- Support: Assist internal and external users with platform-related inquiries, troubleshooting access issues, and providing training on system usage as necessary.
Corporate and Commercial Documentation Validation
- Document Review: Review and validate corporate and commercial documentation, such as corporate resolutions, beneficial ownership information, and business formation documents.
- Compliance Verification: Ensure all documents are in compliance with regulatory requirements, including Know Your Customer (KYC) and Customer Due Diligence (CDD).
- Record Maintenance: Maintain organized digital records of validated documentation, ensuring accuracy and accessibility for audits.
End-of-Day Validations and Adjustments
- Daily Reconciliation: Perform end-of-day validation of key financial data, including wire transfers, ACH transactions, line of credit entries, and GL postings.
- Adjustments: Execute necessary adjustments in the core system to rectify errors identified during daily reconciliation.
- Reporting: Prepare daily summary reports for management, highlighting any issues, resolutions, and discrepancies.
Facility Management
- Enter, validate, and maintain line of credit (LOC) facilities within the core system, ensuring that all details, including terms and conditions, are accurate.
- Conduct loan opening verifications and perform necessary adjustments in the core system based on validated documentation.
- Monitor active LOCs, ensuring they comply with the terms set out in credit agreements and identify any potential issues.
Compliance and Risk Management
- Alert Validation: Review and validate compliance alerts generated during application processing (e.g., OFAC alerts, watchlist hits), escalating issues as needed.
- Risk Assessment: Conduct preliminary risk assessments on new and existing clients, documenting findings and communicating with compliance teams for further investigation.
- Audit Support: Provide documentation and detailed notes for internal and external audits, demonstrating adherence to compliance standards.
Client Communication
- Proactive Client Engagement: Communicate with corporate and commercial clients via phone and email to confirm details, request additional documentation, and provide status updates.
- Issue Resolution: Address and resolve client inquiries related to transactions, account access, and documentation requirements, ensuring a positive client experience.
- Follow-Up: Track and follow up on outstanding client issues, maintaining detailed records of communication and outcomes.
Education: College degree preferred or equivalent experience
Desktop Support Specialist
Summary: The Desktop Support Specialist will provide remote and desk side/hands-on support for incidents and service requests.
Key Areas of Responsibility
• Operations: Facilitate the business' needs for ongoing technical and project support.
• Policy: Follow all team and asset management guidelines and procedures.
• Engagement: Respond to requests for technical support in a timely manner.
• Provide first and second level desktop support for desktop hardware and software.
• Complete and close incidents and services requests in a timely manner.
• Update incidents and service requests within agreed response times.
• Meet all productivity and quality goals as measured by the department.
• Participate in hardware refreshes performing workstation deployments and app migrations
• Follow all asset management guidelines and procedures
• Create and submit knowledgebase documentation
• Provide corporate IT helpdesk support to the end users and their devices such as laptops and mobile phones. Responsible for corporate Email, Collaboration tools, end-user applications (all non- engineering applications), ITSM (Information technology service management), change management, asset inventory and end-user productivity applications for the corporate IT environment.
• Manage corporate IT network, office data room, VDI (Virtual Desktop Infrastructure), Azure, meeting room infrastructure, MFP, Wi-Fi, phones, and end-user devices.
• Responsible for onboarding/offboarding for employees, including access management and changes during tenure.
Education and/or Experience Qualifications
• Bachelor’s degree Preferred
• 2-4 years' experience in an IT related role
MCSA (Windows 10) a plus
Required Qualifications
• Excellent verbal and written communication skills in English and Spanish with the ability to effectively interact with stakeholders and leadership
• Strong attention to detail and possess the ability to write and present information and documentation
• Strong ability to manage multiple issues at once.
• Demonstrated organizational and time management skills.
• Ability to work under general supervision and have strong interpersonal skills
• Demonstrated ability to provide in-person, walkup or remote IT support
• Experience deploying and supporting Windows Desktop OS, Mac OS Support Preferred
• Experience installing/uninstalling PC hardware/software
• Experience performing mass workstation deployments and migrations
• Must be willing to respond to on-call pager system after hours for support emergencies
• Ability to move about inside the office as needed to support customers.
Project Coordinator
As a Project Coordinator, the individual provides essential support to the Project Manager, facilitating project planning and execution by scheduling meetings, maintaining project documentation, and updating project plans. They assist in information collection and validation to ensure data accuracy and contribute to the preparation of status reports and presentations for stakeholders. Additionally, they support communication and training efforts, ensuring team members are informed and aligned with project objectives. With strong skills in Microsoft Project, Visio, Excel, and Word, they efficiently track progress, manage project documents, and communicate updates, while demonstrating excellent oral and written communication abilities.
Primary Duties & Responsibilities:
- Coordinate and manage multiple initiatives, ensuring alignment between various stakeholders and project objectives.
- Support the Project Manager by scheduling meetings, maintaining documentation, and updating project plans to reflect progress and changes.
- Assist in gathering, validating, and organizing information critical to project execution, ensuring data accuracy and timely delivery.
- Prepare and deliver status reports, presentations, and communication materials to keep stakeholders informed of project milestones and developments.
- Collaborate with team members to provide training and ensure clear communication across all phases of the project.
- Leverage a strong understanding of Cybersecurity, Infrastructure, and technical concepts to assist in managing infrastructure assets, networking, network security, and virtualization initiatives.
- Utilize MS Project, Visio, Excel, and Word to support project tracking, reporting, and documentation efforts.
- Ensure the smooth flow of communication between technical teams and stakeholders to resolve issues and facilitate project success.
- Demonstrate excellent oral and written communication skills to clearly convey project updates, challenges, and requirements.
Education & Required Qualifications:
- 5-10+ years of experience in project coordination or related roles.
- Proven ability to manage multiple initiatives and effectively collaborate with diverse stakeholders.
- Strong understanding of Cybersecurity principles and practices.
- In-depth knowledge of Infrastructure technical concepts, including infrastructure assets, networking, and network security.
- Experience with virtualization technologies and managing virtualized environments.
Desire Requirements (Not Mandatory):
- Bilingual in English/Spanish
- Experience working with CISCO ISE
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