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The Cervantes Group

AWS Systems Engineer

June 18th, 2024
Remote
Other

The AWS System Engineer will own the execution of AWS infrastructure updates and patching, including the compute and storage services. This person will be a part of the team that will manage the integrity of the code that generate infrastructure (i.e., stack sets, modules) and for automating provisioning of infrastructure services (IaC). The ideal person can create infrastructure templates as code and implement automated deployment and provisioning processes in addition to identifying and diagnosing technical issues and incidents and managing infrastructure upgrades when needed. This person will also be supporting the SW releases and deployments of such with AWS/CloudFormation.

The Cervantes Group

Business Analyst, Release & Change Management

June 18th, 2024
Boston
Other

The Business Analyst will focus on supporting implementations specific to payments programs- including projects that will transform payments off of existing applications to a new payment hub. This person will also analyze the fine details of assembling different interrelated components and streamline the change management process. Coordinate with different stakeholders for requirements, testing, and release calendar of necessary components in addition to ensuring smooth daily operations & processes. Execute the change management documentation and process for the payment’s IT team. The ideal person has a background in conducting structured change efforts for software changes and is able to manage the development of deliverables and changes into test and production environments.

The Cervantes Group

Program Manager, EPMO

June 15th, 2024
Boston
Other

The Program Manager will support the definition of the Enterprise Project Management Office (EPMO) documentation including standards, processes and guidance to guide the project management and SDLC functions. This person will lead Integrated Project Management (IPM) tollgate compliance and ensure sound project governance and coordination across all PMOs throughout various entities within the USA to drive improvement in hygiene, metrics and KRI/KPIs. The ideal person will be able to perform Quality Assurance process to ensure compliance with EPMO Policies, Standards and procedures and produce status updates to stakeholders and executives on a regular basis.

The Cervantes Group

Security Engineer, Cyber Development & Testing

June 15th, 2024
Remote
Other

The Security Engineer will be a part of our Cyber Development and Testing consultancy services team. This person will handle end-to-end process of the development of new security use cases. This function touches many different teams and requires both a wide and deep understanding of several different information security concepts and how they function and apply to a corporate enterprise environment. The ideal person should have an established background in information security and should have experience with both the development and testing of security cases that serves a large organization.

The Cervantes Group

International Network Engineer

June 13th, 2024
Remote
Other

Role Description: International Network Engineer (SDWAN and Fortinet Firewall Expert)

Overview:

We are seeking an International Network Engineer with expertise in SDWAN and Fortinet Firewall (L3). This role involves collaborating with IT teams across various countries, primarily in Europe, and engaging with providers such as Telefonica, Aruba, and Telecom. Your proficiency with Zscaler (ZIA and ZPA), proxies, and LANs will be valuable. You will support country Infrastructure Managers, mainly in Europe, and have a technical Networking colleague based remotely in Malaga, Spain, to assist you.

 

Key Responsibilities:

• Design and Implementation:

o Design, implement, and manage Fortinet firewall solutions to secure the company's networks.

o Implement and manage new network security projects.

• Network Security:

o Configure, maintain, and update network security policies.

o Collaborate with the security team to identify and remediate network vulnerabilities.

o Monitor and analyze security logs to detect and respond to security incidents.

• Security Solutions Management:

o Manage and optimize Zscaler security solutions (ZIA for Internet access filtering and ZPA for remote connections).

o Administer and configure proxies to ensure secure and filtered browsing.

• LAN Maintenance:

o Maintain and troubleshoot LAN networks to ensure reliable and high-performance connectivity.

o Document network configurations and procedures.

• Technical Support:

o Provide technical support and training to other IT team members.

o Perform L3 troubleshooting and scale-out management.

• Partner Connectivity:

o Manage partner connectivity via ZPA (certificates, support, etc.).

o Implement business continuity plans.

o Monitor and maintain service level agreements (SLA) with vendors.

o Manage new projects and report to senior management.

o Monitor the progress and quality of projects and operations.

 

Requirements:

• Experience:

o Minimum of 3 years in a similar role with the following technology experience:

 Demonstrated experience managing Fortinet firewalls.

 Network management experience in AWS (VPCs, routing, VPNs with partners).

 Knowledge and experience with monitoring systems such as Kibana, Zabbix, Grafana, FortiManager, and FortiAnalyzer.

 Proficiency with Zscaler (ZIA and ZPA) and cloud security solutions.

 Strong understanding of VPNs, load balancers, web application firewalls, and NGFW.

 Experience in proxy administration and configuration.

 Basic Linux server administration.

 Basic knowledge of cloud networking.

 Strong LAN knowledge and experience, including routing, switching, and network protocols (TCP/IP, DNS, DHCP, Radius, Cisco, Aruba, etc.).

 Fortinet certification (minimum NSE 4, preferable NSE 7 or 8).

• Preferred Skills:

o Knowledge of Java and Oracle DB 19c.

o Familiarity with HP ITSM (Incident Management).

Education & Language:

Education:

o Bachelor’s degree in Computer Science, Networking, or a related field.

• Languages:

o Fluency in English and Spanish is essential.

o French proficiency is a plus, as your corporate manager is based in Paris and operational English is required.

The Cervantes Group

Program Manager, EPMO

June 7th, 2024
Boston
Full-time

Role Description:

The Program Manager will support the definition of the Enterprise Project Management Office (EPMO) documentation including standards, processes and guidance to guide the project management and SDLC functions. This person will lead Integrated Project Management (IPM) tollgate compliance and ensure sound project governance and coordination across all PMOs throughout various entities within the USA to drive improvement in hygiene, metrics and KRI/KPIs. The ideal person will be able to perform Quality Assurance process to ensure compliance with EPMO Policies, Standards and procedures and produce status updates to stakeholders and executives on a regular basis.


Job Duties:

  • Lead IPM tollgate compliance, partnering with entity level PMOs; evolve methodology to support emerging processes (i.e., continue integration of Agile methodology in select projects/domains/LoBs; Digitalization/Innovation programs, and other strategic priorities).
  • Ensure sound project governance and coordination across all PMOs and prepare responses to regulatory, Internal Audit and Compliance commitments related to SOX, RCSA regulations.
  • Monitor quality assurance and training programs, assess results, and implement enhancements in EPMO functions to drive improvement in hygiene, metrics and KRI/KPIs
  • Design and document EPMO requirements to ensure integration with key Group initiatives to comply with superseding Group governance, requirements and metrics/reporting.
  • Develop and manage product development priorities by coordinating with programs and customer service while authoring and executing project/product development plans.
  • Support resource planning for the EPMO Organization, generate, track and maintain project action items and risks to oversee projects and ensure EPMO stakeholders (program managers, Project manager and PMO Community receive portfolio progress and financial updates.
  • Prepare project deliverables for EPMO initiatives and ensure smooth rollout of project solutions and produce reports for executive, compliance and regulatory stakeholders.
  • Perform Quality Assurance process to ensure compliance with EPMO Policies, Standards and procedures in addition to producing monthly KRIs (Portfolio Status KRIs) and other metrics to support the application of the project management methodology.
  • Generate, track and maintain project action items and risks to oversee projects in EPMO.
  • Monitor EPMO Mailbox and respond to Ad Hoc Queries when needed.
  • Facilitate Business Line awareness of and adherence to risk frameworks, policies, and standards validation while reporting/escalating exceptions and facilitating Business Line corrective actions.


Education & Requirements:

  • Bachelor’s Degree is required
  • 4+ years’ experience managing project management lifecycle and operational aspects of projects (i.e., resources, scope, schedule, cost, assumptions and dependencies)
  • Ability to communicate effectively with PM, Portfolio Managers, Business/Tech Leaders, etc
  • Previous banking/financial experience
  • Ability to quickly understand organizational structure, PM policies/procedures, etc.
  • Previous experience with Governance and controls


Plus:

  • Bilingual in English and Spanish is a plus but not required


The Cervantes Group

Security Engineer, SIEM Cloud

June 7th, 2024
Remote
Other

The SIEM Engineer will be a part of our CyberSecurity Ops SIEM Engineering consultancy services team. This person will handle end-to-end process of onboarding a variety of log sources to the Splunk based SIEM. This function interfaces with many different teams and requires both a wide and deep understanding of several different information technology and cybersecurity concepts and how they function and apply to a corporate enterprise environment. The ideal person should have an established background in information security and should have experience with both the configuration and integration of security logs to Splunk in a medium to large organization.

 

The Cervantes Group

Oracle Programmer Analyst

May 30th, 2024
Santurce
Other

Role:

This Oracle Developer Programmer /Analyst role will analyze and develop business requirements, define, and implement business solution specifications, as well as the definition and execution unit tests that contribute to the achievement of organizational goals with an emphasis on the quality of deliverables. Will work together with technical leaders in defining solutions according to established standards and IS&T strategies. Support and/or solve problems in production as a developer or systems or business analyst. We many hats!

 

Duties & Tasks:

  • Design and implement solutions using object-oriented programming languages: Oracle PL/SQL, Reporting Services.
  • Provide support and work on Database environments such as Oracle database associated tools (PL/SQL developer , SQL Plus, integration services, etc.).
  • Analyze, document, design, program, test, and execute complex business applications using client-server programs and web platforms of current languages ​​and tools.
  • Estimate efforts, time, and cost of implementing software solutions.
  • Analyze solutions to organizational problems according to his expert judgment and cost-effectiveness for the group companies. Includes, but is not limited to third-party out-of-the-box solutions, in-house development, third-party development, etc.
  • Recommend changes and/or updates or improves existing programs in the Company.
  • Documents all the solutions that it prepares, from the analysis to its implementation and maintenance, including changes or improvements to existing programs.
  • Train new users and all users of the software solutions assigned to them and document test cases (UAT).
  • Provides technical assistance in the use, maintenance, and operation of the solutions it provides.
  • Acquires understanding of the business processes of the organizational units it serves and identifies opportunities for improvement by applying them systematically.

 

Requirements:

  • Minimum of 2+ years of experience in programming business solutions in web environments and management of relational databases; or a combination of equivalent education and experience.
  • Minimum of 2+ years of experience in drafting requirements in the analysis phase using methodologies and best practices.
  • Design and implementation of information system solutions in distributed environments with a high volume of transactions and experience with version control tools.
  • Knowledge Agile Software Development methodologies such as SCRUM , P4W para Teams.
  • Updated Systems Analysis and Design courses.
  • Experience in the insurance or finance industry is preferred.

 

Plus :

  • Java, Oracle DB 19c
  • HP ITSM (Incident Management)

 

Education & Language:

Bachelor’s degree in information systems or equivalent

Spanish native  is required and at least Basic/ Intermediate English

The Cervantes Group MX

Vice President of Talent Acquisition, Global Operations

May 29th, 2024
Other

Summary

  • This role holds a leadership role within the corporation. The VP role is not only responsible for own success but has increased responsibility for the success of the sales and recruitment team. The successful executive will have mastered the art of filtering and captivating the interest in a proactive matter within company followers, business leads and push the interests of all job seekers. Provide constant executive leadership for the recruitment and sales teams to apply the best practices and standards capitalizing in all manners legally and ethically possible.
  • This role acts as a trusted executive for The Cervantes Group Sales Operations and Global IT Recruitment functions including managing all aspects of Talent Acquisition (management). This role reports to the Managing Partner, and works in partnership with multiple Executive leaders, Senior Leaders, as well as Customer Relationships strategic goals to define needs, co-create talent solutions and provide business input to the development of global people strategies.
  • The role is accountable for providing strategic advice and counsel to the business leaders on a range of matters including talent retention and development, talent acquisition and initiatives.

RESPONSIBILITIES

  • Manage, lead, coach, and mentor a team of IT Recruiters globally to identify market and team-specific opportunities to accelerate revenue growth and improve sales efficiency.
  • Proactively assess and recommended actions for Business Development leadership to optimize performance: including account segmentation, KPIs, processes and/or tools
  • Collaborate cross-functionally (with Finance, Marketing, Product, Service teams) to ensure execution of market-specific revenue growth plans.
  • Automate, simplify, and streamline recruitment workflow, non-sales time & improve productivity.
  • Guide development of insights for business reviews & annual planning processes
  • Strategy Development: Collaborate with stakeholders across the company (Sales, recruiting, marketing, finance & operations) in development of business and services solution strategies, translate business and strategy into an opportunity that can drive significant new businesses.
  • Lead activities for international market information gathering, establishing CERVANTES conceptual approach, identifying potential market growth & acquisition strategy.
  • Build relationships with senior business leaders to offer thought leadership on organizational and people-related strategy and execution.
  • Solve problems and get to the root cause of any issue, no matter how complex. Design and quickly implement solutions that cut across multiple disciplines, even those beyond people and organizational solutions.
  • Provide expertise in the following areas: career planning, performance management, coaching, data analysis, compensation and rewards, employee relations, learning and development, recognition programs, and strategic development.
  • Identify and surface trends in both qualitative and quantitative data to help improve organizational health, understand when data will assist in making smart, informed decisions. Interpret complex analyses and tie back to business priorities.

Essential functions:

 

  • Responsible for working with the Sales & Exec Leadership to help drive compliance with “Grupo C‘s” Coverage Strategy, Territory Management, and PANZATouch™.
  • Directly responsible for analyzing, creating, and maintaining analyzing reports that help Business Unit leadership meet their sales initiatives as it relates to corporate go-to-market strategy.
  • Utilize and manage internal CRM database entitled PANZATouch™, and online resume posting services such as: Panza™, Indeed, Glassdoor, LinkedIn, Monster and/or CareerBuilder.
  • Directly responsible for analyzing and maintaining PANZATouch™ data integrity, engaging Business Leaders as needed to provide business intelligence and reporting efforts.
  • Identifies opportunities to change/modify recruiter coverage to align to TCG and C3 Coverage Strategy and proactively works with Sales Leadership to execute changes.
  • Responsible for working with Sales Leadership to determine content, format, and frequency of reporting not available through standard dashboards and reports.
  • Responsible for working with multiple data sources and lines of business such as CRM, Third Party Market share data and the Field to gather data.
  • Responsible for compiling data from the various sources, analyzing it and presenting it in a format that is easily understood by Field Sales Leaders.
  • Responsible for evaluating existing reporting processes to improve consistency, efficiency and effectiveness and enforcing compliance. The SSA will prepare and recommend disciplinary action to be executed by direct report responsible.
  • Works on customer analysis reporting initiatives, and performs other similar duties as assigned.
  • Responsible for maintaining inventory of marketing supplies.
  • Post job descriptions and requirements on job posting sites and social media, such as LinkedIn, Facebook, and Twitter, to increase visibility, broaden candidate pools, and receive more traffic.
  • Contact candidates whose skillsets match current or recurrent openings by means of initial phone screenings and ultimately scheduling either an in-person interview or via video chats.
  • Coordinate on-site interviews between candidates with recruitment team members.
  • Convert qualified candidate's resume into English format with most updated employment history towards position with an emphasis on requested skills before presenting to Director.
  • Perform reference checks of candidates by contacting previous supervisors and/or coworkers.

Competencies/Skills:

  • Must be a positive, highly motivated, person that loves to work hard with a “Helping mindset”.
  • Must be a “people person”, someone who likes being around other people and have “Mojo”.

QUALIFICATIONS

  • BS Degree
  • At least 10-15 years of experience as an HR Business Partner, Sales, Recruitment preferably in a global, dynamic fast-growing technology/software business
  • Ability to establish solid relationships with all levels of an organization, strong influence, and negotiation skills.
  • Comfortable working in an environment which demands strong deliverables along with the ability to identify problems and drive appropriate resolutions.
  • Demonstrated knowledge of applicable global laws and regulations related to HR and general business practices.
  • Able to create, analyze, report, and manipulate data as it relates to sales and recruitment metrics, leads, etc.
  • Must possess excellent leadership, problem solving, project management, communication, listening and presentation skills.
  • Self-directed and highly self- motivated
  • Proven track record of driving results

Work environment:

The physical environment requires the employee to work inside with the possibility of occasional domestic or international travel. May be requested to work long hours, overtime, holidays and/or weekends for special projects or activities.

 

Performance Metrics: to be determined depending on market and volume.

 

Note: It is the policy of C3 and The Cervantes Group to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.